ZENCOUNTER reviews hotels and provides professional assessment on their design and service quality.
Our critiques are both qualitative and quantitative. Assessments begin with the emotive aspect of the hospitality experience, which is then interpreted rationally and methodically to produce a score. Travellers (as well as hotel managers) can use them as tools to make their own judgements about particular hotels.
Why it matters
Neuroaesthetics – how different aesthetic experiences have the potential to impact our biology and wellbeing – and customer services together shape the experiential qualities of the visitor.
In an era of burgeoning hospitality facilities and premises that vary vastly in quality and services, especially in developing areas, we have combined design criticism with an encompassing scoring system to illustrate and facilitate better understanding of the hotel experience for both visitors and service providers alike.
We can aim to facilitate recurrently rewarding experiences if hotel brands take full responsibility for how to treat guests and patrons, the built environment and ultimately, the spiritual condition of all members in the hospitality context.
Every encounter has the potential to be a touching moment.
